Senior Associate, Legal Operations (rotational shift)
Reference:
20232949
Date Published:
25 October 2024
Job Type:
Other
Job Location:
KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
Employer:
Centauri Services & Technology Sdn Bhd Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Malaysia.
KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR
Malaysia
Tel: 603 2110 1828
Job Description:
About this job:
You will be expected to show a high level of technical knowledge and professionalism at all times. Responding to queries from international judicial authorities and legal counsel in real-time. Quick responses through live chat and professional, courteous customer service are among your duties.
What You’ll Be Doing:
Attending to inquiries from global legal authorities and legal representatives.
Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate external stakeholders.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
You will be expected to show a high level of technical knowledge and professionalism at all times. Responding to queries from international judicial authorities and legal counsel in real-time. Quick responses through live chat and professional, courteous customer service are among your duties.
What You’ll Be Doing:
Attending to inquiries from global legal authorities and legal representatives.
Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate external stakeholders.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Qualifications and Requirements:
A diploma in law & compliance a related field.
Experience in customer service, compliance, investigation, litigation & etc.
Excellent command of spoken and written English.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24x7 operations.
Willing to work on ROTATIONAL SHIFT
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue
overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while
managing time.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Willing to work in Tun Razak Exchange (walking distance from MRT TRX)
Experience in customer service, compliance, investigation, litigation & etc.
Excellent command of spoken and written English.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24x7 operations.
Willing to work on ROTATIONAL SHIFT
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue
overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while
managing time.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Willing to work in Tun Razak Exchange (walking distance from MRT TRX)
Job Start Date:
02 September 2024
Application Closing Date:
01 November 2024
Overview of Organisation:
We offer 24x7 premium customer support in more than 40 different international and regional languages via multiple communication channels. This allows global customers to have quality interactions in their native languages.
How to Apply:
Interest candidate is invited to apply via https://grnh.se/6435d0463us